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Visiting hours & guidelines

Care is provided in a patient-centered atmosphere that is respectful and mindful of the important role visitors play in a patient’s well-being. Please keep the following visitation guidelines in mind.

Visitors are welcome at any time during the patient’s stay. Visitors may stay with a family member or friend who is being treated in the emergency department, outpatient services or ambulatory surgery. Patients can choose who can and cannot visit them while they are in our facility without regard to legal relationship, race, color, national origin, religion, sex, sexual orientation, gender identity or disability.

Limits on visiting from our staff must be reasonable, based on the patient’s medical condition and explained to patients and their chosen support persons and/or representative. Reasons for limiting visitation may include the following:

  • The patient requests restrictions or time limits for visiting
  • There are safety concerns, such as risk of infection
  • Visiting interferes with the care of other patients, including the need for their rest and privacy
  • A visitor has a current court order that restricts contact with the patient
  • A visitor becomes disruptive, threatening or violent
  • The patient is in a substance abuse or mental health treatment program that requires limited visiting

Visits from children

  • Children are welcome to visit a family member, but those under the age of 16 should be supervised by a responsible adult during their visit.
  • Young children are expected to stay with a responsible adult who is supervising them to ensure a safe and restful environment for the patient and other patients sharing the room.
  • There are no age restrictions for visiting children, but supervising adults are encouraged to keep their visit brief.

Quiet hours

Quiet Hours are from 9pm to 6am. We ask all staff, patients and visitors to help maintain a restful, healing environment for our patients. During this time, please lower your voices, limit visitors at the bedside and place cell phones on vibrate.

Smoke-free campus

Long Island Jewish Medical Center is a smoke-free campus. Smoking is not allowed in the hospital, or in any area outside the hospital, including the parking lots. This includes electronic cigarettes. The Center for Tobacco Control offers free stop smoking programs. Please ask a staff member for a brochure or call (516) 466-1980 for more information. You also can reach our center by emailing [email protected] or visiting our website Northwell.edu/stopsmoking.

Visitor ID badges

Visitors will be registered by the lobby concierge upon presenting a government-issued identification, such as a driver’s license. They then will receive a photo ID badge for their safety and the safety of our patients. Badges are used to scan through optical barriers at the entrances, must be worn at all times and will remain active for 72 hours, after which visitors must check in to obtain a new badge. Returning visitors need only mention their name for a badge. All information is stored on an internal secure database. Your safety is our priority. If you see an individual without a badge, please promptly inform a staff member.

Parking

Parking is available in our parking garage, 24 hours a day, at reasonable rates. Handicapped parking is located on the second and third levels, near the elevators. Healthcare Parking Systems of America provides valet parking for our hospital at competitive rates. For additional parking information, call the concierge desk at (516/718) 470-5132.

Religious/spiritual support

Professional chaplains are available to provide emotional and spiritual support to patients and families for people of all faiths. They are trained to listen in an open and nonjudgmental way. Chaplains make visits to patients and families upon request. To request a chaplain visit, please call (718/516) 470-8693.

We have an interdenominational Meditation Room in the main lobby, which offers the following services:

Catholic services

Communion: Monday – Friday, noon

Mass: Every Tuesday, Friday and Sunday at noon 
(Mass also broadcast live to patient TV on Channel 22-1)

Jewish services

Mincha: Monday – Thursday at 2pm

Muslim services

A Wudu Room is available in the main lobby daily from 6am to 9pm.

Guided meditation

Patients and families are encouraged to participate; held every Tuesday and Thursday from 12:30pm to 1pm.

ATMs

If you need cash during your visit, ATMs are available in two locations:

  • On the first floor of the main building, in the hallway near the surgical waiting area off the lobby
  • Just outside the New Horizons Café located on the lower level (Level G) of Cohen Children’s Medical Center, near the elevators

Gift shop and flowers

Our gift shop is located in the main lobby, near the elevators and Au Bon Pain and offers necessities and gifts to make life easier for patients, visitors and staff. We offer a full selection including:

  • Flowers and cards
  • Toiletries
  • Candy
  • Boutique items
  • Newspapers, magazines, books and stationery

You can call the gift shop at (718/516) 470-5199. Hours of operation are: 

Monday - Friday: 8am - 8pm
Saturday - Sunday: 11am - 7pm

Food and amenities

If you need refreshments while you’re visiting, we have healthy options for meals, beverages and snacks including kosher and halal meals upon request.

Au Bon Pain

Location: Main lobby

Hours: 24/7

New Horizons Café

Location: Lower level (Level G) of Cohen Children’s Medical Center

Hours: Monday-Friday 7am - 10:30am, 11am - 8pm, 10pm - 2am, 3am - 5am

Saturday and Sunday: 7am - 4pm

A Bikkur Cholim room is available for kosher food storage and emergency meals. This room is located on the same level and near the New Horizons Café (Level G). Detailed information for Jewish Sabbath observers is available upon request.

Lost and found

If you lose something, please notify your nurse right away, and we will make every effort to help you find it. Unclaimed articles are turned in to the Security department, where they are kept for 30 days. To inquire about lost items, please contact Security at (718) 470-7200.

Concierge desk

The concierge helps patients and visitors get where they need to go. Located in the main lobby, our concierge can help you with:

  • General information such as locations for food, ATMs, gift shops and more
  • Maps and directions to hospital departments and physicians’ offices
  • Bus and train schedules
  • Parking information
  • Details about religious and spiritual services
  • Directions to other Northwell Health facilities